All open rolesCareers · Client Support

Customer Service Assistant

Be the friendly first voice for clients — handle enquiries and callbacks and guide people through our simple online refund process.

Remote · Australia Casual Client Support

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What you'll do

Respond to inbound calls, emails and enquiries within SLA
Guide clients through the online start process and what to have ready
Make callbacks and follow up outstanding information
Log every interaction accurately in our systems

What you'll bring

Excellent spoken and written English and a calm, helpful manner
Customer-service experience preferred
Reliable home internet and a quiet remote setup
Australian work rights

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Apply for Customer Service Assistant

Your details go straight to our talent desk. Photo ID is required to verify identity and right to work.

Apply now

Takes a few minutes. Photo ID is required to verify identity and right to work.

Position

First name

Last name

Mobile

Current location

Right to work in Australia

Current / most recent role

Years of relevant experience

LinkedIn (optional)

Portfolio / work samples (optional)

Pay expectation (optional)

Earliest start / notice

Résumé / CV (PDF, DOC, DOCX · max 8MB, optional)

Click to upload — PDF or Word document

100-point identity verification · required

To confirm your identity and right to work we need your date of birth, TFN, and two forms of ID — a primary photo ID (driver licences need both sides) plus a second document. Held confidentially under the Privacy Act 1988 and used only for hiring and verification. PDF, JPG, PNG, HEIC or WebP.

Date of birth

Tax File Number

Encrypted & stored securely — never shown in plain text.

Primary photo ID

Document type

Front of primary IDrequired

Click to upload

Back of primary ID

Click to upload

Second form of ID

Document type

Upload your second IDrequired

Click to upload

Why this role? (optional)

How did you hear about us?

I consent to CFM Group processing this application under the Australian Privacy Act 1988. My data — including my ID — is held confidentially and used only for hiring and verification.